Legal

Refund policy

We want paid plans to work. If they do not, this page says when we refund, when we do not, and how to ask.

Last updated 15 August 2026.

1. When we refund

Email us within 7 days of a charge if any of the following is true:

• You were charged and could not sign in or open the studio for more than 48 hours because of an outage on our side.
• You were charged twice for the same plan period.
• A paid export feature that the plan promised was completely unavailable for that period, and we could not give you a working alternative.

2. What we do not refund

We do not refund videos or usage you already used. We do not refund because you dislike a caption style, because a transcript needed edits, or because you chose the wrong plan.

Free plan usage is not a paid charge, so there is nothing to refund. Promo credit and referral bonus are not cash and are not paid out.

3. How to request a refund

Write to nkmalhotra4503@gmail.com from the email on the account. Use the subject “Refund”. Include:

• The email on the account
• The plan and the amount you were charged
• The date of the charge and any invoice or reference you have
• What failed, and when

4. How we decide

We review the request against logs and invoices. If we approve, we refund the eligible amount to the original payment method where the provider allows it. That usually takes 5–10 business days after we confirm.

If we decline, we will say why in writing.

5. Plan changes

Upgrades take effect when you confirm them in the studio. Minutes already used in the cycle stay used. The invoice for a plan change is the rule for that charge.

6. Chargebacks

Ask us first. A chargeback filed without a refund request may lead to the account being disabled while we investigate. We still honour valid refunds under this policy.

7. Contact

Refunds and billing: nkmalhotra4503@gmail.com — subject “Refund” or “Billing”.

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